Policies

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customise the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: ACLPatterns@gmail.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping

Patterns:

                All of our patterns are in PDF format and are available as Digital Downloads ONLY. There is no shipping charge for any PDF Pattern. Patterns will NOT be e-mail directly to your e-mail address, with the exception of patterns that for part of a kit. These patterns will be sent directly to the e-mail address provided during registration.

You will receive a confirmation e-mail with your username and password as well as an e-mail with the subject line "The virtual product that you bought is available for download". This e-mail contains a link to download your patter. Simply click on this link and the download of the pattern will begin.

You can also download any pattern purchased (with the exception of pattern that form part of a kit) by logging in to our website using your username and password by clicking on "Sign in" on the top-right corner of any page on this website. Once you have logged in to your account click on "ORDER HISTORY AND DETAILS", click on the reference number of the order containing your patter, then click on the name of the pattern to begin the download of the PDF file.  

Physical items:

                We ship worldwide. Orders will be processed in 1-3 business days and are shipped via USPS First Class Parcel and are estimated to be delivered within 2-5 business days within the U.S (continental states). International orders may take a longer time to be delivered.

Payment

                We accept payments through PayPal and all major credit and debit cards through Paypal.

Refund Policy

Patterns:

                Our patterns are delivered via Digital Download and No refunds will be issued once the pattern has been downloaded. If you have any problem downloading any of our patterns please contact us at aclpatterns@gmail.com

Physical items:

                Any item purchased may be returned within 10 days. Refunds will be sent through PayPal for the price of the item. Shipping cost will not be refunded.  

Legal

                All patterns offered by ACL Patterns and More are protected by International Copyright Law and are the sole property of ACL Patterns and More. Patterns purchased at www.ACLPatternsandMore.com are intended for personal use only and may not be distributed in part or in whole without written permission. Copyright infringement will be subject to legal action by ACL Patterns and More.

By purchasing any of the patterns offered in www.ACLPatternsandMore.com you agree to these terms. 

         

FAQ    

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

Can I return an Item?

Yes, you may return an item within 10 days of purchase. Refunds will be sent through PayPal and only for the price of the item. Shipping cost will not be refunded.  

Are there refunds for patterns?

There are no refunds for patterns that have already been downloaded. No exceptions. If, you purchase a patterns and have not downloaded it then a refund may be issued. We will verify if the pattern has not been downloaded before issuing any refund. 

Can I contact you if I have a question about a pattern I purchased?

Yes, we are more than happy to answer any questions you may have. You can contact us via the "Contact" link at the bottom of this or any page in our website or send a an e-mail directly to aclpatterns@gmail.com