How do I download the pattern I bought?

Downloading the PDF pattern you have purchased is quite simple and quick. Here is a step-by-step on how to do it. 

From an iPad

From a PC

1. The first step to download your pattern is to go into your account by clicking on “Sign in” on the top-right corner on any page of our website.
   

2. Enter the e-mail address and password entered during the registration of your account.

3. You will be taken to your “My account” page. From this page you can do things like change your personal information, view any vouchers or credit slips you have, but to download your pattern you need to click on “Order history and details”. 

4. After clicking on “Order history and details” you will be shown all orders placed from your account. Look for the order containing the pattern you wish to download. Clicking on the “Order reference” for that particular order will display the items contained in the order.

5. Once you see the items in your transaction look for the title of the pattern. The tittle of a pattern (i.e. “HexA Cristmas Tree Pendant/Earrings”) is an active link. To download the pattern simply click on the tittle and the PDF file will begin to download to your computer or device. Please note that there is a limit on the amount of times a PDF file can be downloaded. Each file can only be downloaded a maximum of 4 times.

6. Depending on your devices settings your device may automatically open the PDF pattern once the download is completed or you may have to look for it in your "Downloads" file. 

Remember that you can always reach us should you have any problem downloading your account. Click HERE to send us an e-mail, we will try our best to respond within 1-2 business days.